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Updated: EMERGENCY MAINTENANCE: Thursday 03rd October 2013 - 06h00 to 08h00 CEST
Dear Customer,
The following notification is to inform you of an EMERGENCY MAINTENANCE event on the Datacenter Luxembourg IP Network. Due to the severity, the time frame between this notice and the maintenance window has been shortened.
Date: Thursday 03rd October 2013
Start Time: 06:00 CEST
End Time: 08:00 CEST
Datacenter Luxembourg in conjunction with the hardware vendor have identified a service impacting bug in the current software version running on your cluster routing gateway. A vendor recommended upgrade has been provided as a resolution and needs to be implemented immediately.
Customer Impact:
While the upgrade duration is scheduled for 2 hours, you may experience up to four separate instances of latency and/or packet loss lasting up to 2 minutes each as the routers reload and fully converge. However if any problems arise then it may take longer. In any case we will be trying to keep the downtime window to minimum.
If you experience issues outside this maintenance time, please contact our technical support at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
We apologize for any inconvenience this may cause you and thank you for your understanding and your continued consideration that the overall intention of these events is to bring you a better product that will ultimately improve Datacenter Luxembourg’s service for you.
Kind regards,

Dear Customer,
Datacenter Luxembourg successfully completed the network maintenance of Thursday 03rd October from 06h00 and 08h00 CEST, as previously scheduled/announced. During this network configuration change, users may have experienced a brief loss of network connectivity.
Again please accept our apologies for any inconvenience this may have caused, but this action was necessary to ensure a more reliable Internet service.
If you have any question regarding this work you can contact DCLUX Servicedesk on +352 26 19 16 1 or via mail:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Kind regards,