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Connectivity problems 14th June 2010

Dear Customer,

Yesterday evening between 20h13 and 22h50 pm (CEST), we have experienced unforecasted issues with our infrastructure. We are sorry for any inconvenience and owe you a sincere apology.

After a few hours of work, our technical team has managed to set everything back up again and identify the problem.

The problem arose on the core switches of our redundant backbone that faced a software bug. The mac address learning and forwarding mechanism stopped working properly and caused the down of the infrastructure:

20h13 – 20h54 : Site eBRC Windhof
20h13 – 22h50 : Site SecureIT Cloche d’Or

In order to avoid similar issues in the future, we are currently investing in an improved infrastructure and opened a ticket with our network hardware supplier.

Please accept our apologies again. We thank all of you for your support and patience during these challenging times.

Marco Houwen

Chief Exective Officer.